Backup Connection – Redundancy with 4G and 5G
Our lightest backup solution protects against cable cuts, while our most robust backup service ensures comprehensive protection, making it suitable for even the most demanding customers.
Backup Connection Service Options
We offer three levels of backup connection services. The lightest solution provides protection against cable cuts, while the most robust service ensures comprehensive backup, suitable for the most demanding customers. Below are the details of the differences between the backup connection services.
4G Backup Connection
Route Verification: Mobile network or fiber connection via a different route
Operation Logic: Traffic occurs through the primary connection, and switches to the backup in case of failure (Hot standby)
Redundancy with Duplicated Equipment
Route Verification: Mobile network or fiber connection via a different route
Operation Logic: Traffic occurs through the primary connection, and switches to the backup in case of failure (Hot standby)
Dual Operator Redundancy
Route Verification: Fiber connection via a different physical route from another operator
Operation Logic: Traffic occurs continuously through both connections (Load balanced)
Business Continuity with a Redundant Connection
SuomiCom’s business connections and backbone network are built with high-quality, market-leading equipment, and our delivery processes have been refined over the years, which is why connections typically operate without interruptions throughout the contract period. However, the criticality of internet connections has grown significantly as services have moved from customers’ own hardware to the cloud. For many businesses, operations come to a halt if the internet connection fails. For this reason, it is sensible for a company to acquire a backup connection service as insurance for its business, ensuring that operations can continue uninterrupted even in the event of an internet outage.
Wireless 4G or Another Physical Route?
Ensure your business continuity with a fixed or mobile 4G LTE backup connection. A fiber connection can be secured with another fiber connection that takes a different route or with a 4G connection. The fixed IP addresses of the customer's primary connection also work through the backup connection in case of a failure. In more robust backup solutions, we obtain dedicated IP addresses for the customer and implement the backup connection with BGP routing as a dual-operator solution.
Service Level Agreement Tailored to Customer Needs
SuomiCom’s broadband connections already include the market’s most comprehensive service guarantee by default, with a repair time target of six hours. SuomiCom honors its service promise, and customers can reach a network specialist if needed, who ensures customer satisfaction. SuomiCom has received particular praise for its unburdened and knowledgeable customer service.
Market-leading availability:
99.8%
|
Service Level |
Service Hours |
Response Time Target |
Repair Time Target |
|---|---|---|---|
|
SLA0 |
Mon–Fri 8 AM–6 PM |
1 hour |
24 hours |
|
SLA1 |
Mon–Fri 8 AM–6 PM |
15 minutes |
6 hours |
|
SLA2 |
Mon–Sun 7 AM–10 PM |
15 minutes |
6 hours |
|
SLA3 |
24/7 |
15 minutes |
6 hours |
The service level (SLA) of the internet connection can be tailored to suit your needs.
Customer Experiences Speak for Themselves
Join our network, among thousands.
Mika R.
"The installation went very well, and your installer was extremely customer-oriented, pleasant, and professional. Our cooperation started very well, and we look forward to a hopefully long-lasting partnership."
Timo K.
"I have to point out that your guy was very knowledgeable, polite, and quick. The job was done swiftly, the installer covered everything thoroughly, and we are very satisfied with the change!"
Maria L.
"The representative reviewed all our needs with me, and we managed to build a package that suited us perfectly. The delivery went smoothly, and we avoided any interruptions, so I must be satisfied as I can focus on actual work."
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