Responsibility Commitment

Responsibility Commitment for the Sale and Marketing of Fiber Optic Connections

Suomi Communications Oy (hereinafter SuomiCom) has been providing internet connections to its customers in its operating area for over twenty years. Over time, a long-standing and trust-based operating model has developed between the company and its customers. This same operating model now continues with the delivery of fiber optic connections to increasingly wider areas. At the core of this approach are locality and local customer service — familiar people who are always available to help with questions. SuomiCom’s approach now and in the future is to follow the principles of responsibility.

Good Business Practices Guide Our Operations

In the sale and marketing of fiber, SuomiCom is committed to adhering to good business practices as well as laws and regulations when providing services to current and new customers. Regarding fiber connections, this means emphasizing the benefits of the fiber connection and highlighting the added value it provides to both consumer and business customers. We also clearly explain the scope of delivery and the associated costs in a way that is understandable to customers.

SuomiCom commits to ensuring that we do not bind customers to contract models that violate consumer protection or communications service laws, nor to any other unreasonable contract terms.

Commitment to Agreements

SuomiCom is committed to ensuring that customers receive what is promised, within the agreed timeframe. The delivery of SuomiCom’s fiber connections is guided by clear processes that have been refined over time to be highly effective.